Avera St. Lukes Hospital - Aberdeen Patient Service Specialist - Business Health in Aberdeen, South Dakota

This position is located at Dakota Medical Clinic.Job Summary:The patient services representative (PSR) greets patients, obtains and verifies patient information/identification and updates patient records accordingly.The PSR makes future patient appointments, runs a necessary schedule, checks in patients for the day's appointment and files charts in the appropriate places.The PSR makes appointments over the telephone, calls patients to remind them of their appointment(2), updates the schedule, and makes all schedule changes.The PSR answers all incoming phone calls in a courteous and timely manner (within three rings whenever possible).The PSR collects co-payments and other professional fees at the time of service and answers patients' billing questions and directs patients to the Business Office when necessary.The PSR updates patient records and obtains demographic and financial information from new patients to create their accounts and charts.The PSR files medical record materials, pulls records, and delivers them to various departments within the clinic.The PSR gathers records from outside clinics for provider review.The PSR needs a strong sense of discernment when dealing with patients, both on the phone and in person. If the patient is in crisis and a nurse is not available, this may mean directing the patient to the proper resources for help.Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to specific issues and data reflective of the patient/customer's status. Demonstrates the knowledge and skills necessary to provide care for the population served in the department.Education/Experience:Must have a high school diploma or equivalent.Certified Medical Assistant desired.Licenses/Certificates:BLSAlcohol Breath TestingUrine Drug Testing CertificateOccupational Hearing Conservation Certificate.(These may be obtained with on-the-job training)Hours: 1:00pm-5:00pm; 40hrs/2wks