Humana Senior Enterprise Transformation Professional in Aberdeen, South Dakota
Humana is rethinking the approach to software quality and resiliency starting with a customer-centric approach. In this role, you will work with a team of leaders to develop customer-centric and change-centric culture and capabilities to improve IT quality practices for critical customer journeys and make the journeys resilient to provide perfect customer experience. Working with business and technical teams, you will discover and analyze current state processes and their performance, identify the risks and opportunities for future state design and service level agreements, and recommend technical solutions to improve the software quality and resiliency.
The Senior Enterprise Transformation Professional diagrams and evaluates existing processes. Analyzes the existing business processes and supporting technology solutions to identify and recommend improvement opportunities to optimize performance, improve resiliency or simply improve quality and the user experience for customers and end-users. Develops metrics that provide data for process measurement, and identifies indicators for future improvement opportunities. Collects data to determine root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Bachelor's degree 3 or more years of technical experience or equivalent
Proficiency in business consulting and/or operational leadership experience
Demonstrated strong business and technical acumen
Comprehensive knowledge of MS Office applications including Word, Excel, Visio and PowerPoint
Exceptional communication and interpersonal skills with the ability to quickly build rapport at all levels within the organization
Ability to interact with and defend position with senior management
Demonstrated passion about continuously improving consumer experiences
Experience in healthcare services
Experienced in Lean and Six Sigma tools
Six Sigma Black Belt and/or Agile certification
Scheduled Weekly Hours
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