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Humana Senior Vendor Management Professional in Aberdeen, South Dakota


The Senior Vendor Management Professional works as liaison between vendors and organization. The Senior Vendor Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


Location: work at home anywhere

The Senior Vendor Management Professional reviews and negotiates terms of vendor contracts and communicates with vendors to regarding day-to-day matters. Builds and maintains positive relationship with vendors and monitor vendor performance. Researches invoice and contractual issues and resolve discrepancies.

This position is part of the Inbound Clinical Contact Team, which includes an internal phone team and an external vendor call center. This role will provide support and oversight of the vendor call center supporting the provider calls. There are approximately 300 vendor associates taking calls from our providers. We monitor the quality of the provider experience, as well as, ensure proper compliance is achieved.

Responsibilities include, but are not limited to the following:

  • Vendor management, contract oversight and invoice reconciliation

  • Build and maintain strong relationships with the vendor and internal Humana teams

  • Monitor the vendor's performance and ensure contractual adherence

  • Assist with the creation of internal tracking tools and processes for enhanced oversight of the vendor's activity

  • Get into the data and support the department with actionable insights and recommendations

  • Identify projects and process improvements to drive business forward and increase synergy between the internal phone team and vendor call center

  • Research issues or complaints and address with the vendor, as appropriate

  • Collaborate across the company and bring out the best in others to get us to the right answers

Role Essentials

  • Bachelor's degree or equivalent work experience

  • 5+ years or more of vendor management experience and/or process or project management experience

  • Demonstrated ability to define and track KPIs and other measurable success criteria

  • Proficient in Microsoft Office applications including Word, Excel and PowerPoint

  • Strong verbal and written communication skills (ability to interact effectively with people at all levels within a team or internal division)

  • Strong facilitation skills

  • Strong critical thinking, problem solving skills; detailed and well organized

  • Relationship management skills

Role Desirables

  • Master's Degree

  • Healthcare experience

  • Call Center experience

  • Vendor Management experience

  • Progressive operational experience

  • Experience managing and facilitating vendor relationships and/or contracts

  • Certification with Six Sigma and/or the Project Management Institute

  • Prior experience in a healthcare or insurance setting

Additional Information

Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Scheduled Weekly Hours