Larson Doors Customer Care Homeowner Line Representative - Full Time in Brookings, South Dakota
Customer Care Homeowner Line Representative - Full TimeLarson - Brookings, SD
Join a team of front-line professionals who take pride in ensuring an excellent customer experience. Our Customer Care Homeowner Agents answer product questions, help homeowners troubleshoot, and resolve issues for our customers.[Read More]
Communicate directly with LARSON storm door customers by phone, email, or chat.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Provide pricing and delivery information.
Enter orders and process warranty claims with required accuracy.
Communicate and coordinate with internal and external contacts.
Ensure high levels of customer satisfaction.
Maintain all departmental customer satisfaction and performance goals.
Complete other projects as assigned.
High school diploma or general equivalency diploma (GED). Some college desirable.
Related experience and/or training, or equivalent combination of education and experience.
Computer skills required including data entry, instant message, email, and word processing.
Excellent communication and interpersonal skills, including writing and grammar skills.
Superb listening skills.
Analytical thinking and an ability to communicate detailed instructions effectively.
Attention to detail and accuracy.
Ability to work in a fast-paced environment.
Customer focused attitude.
- Some Saturdays and holidays.
Larson - Brookings, SD (https://www.larsondoors.com/careers/locations/larson-brookings-sd) 2333 Eastbrook Drive Brookings, SD 57006Phone: 605-692-6115