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Larson Doors Customer Care Homeowner Line Representative - Full Time in Brookings, South Dakota

Customer Care Homeowner Line Representative - Full TimeLarson - Brookings, SD

Job Description:

Join a team of front-line professionals who take pride in ensuring an excellent customer experience. Our Customer Care Homeowner Agents answer product questions, help homeowners troubleshoot, and resolve issues for our customers.[Read More]

JOB RESPONSIBILITIES:

  • Communicate directly with LARSON storm door customers by phone, email, or chat.

  • Respond promptly to customer inquiries.

  • Handle and resolve customer complaints.

  • Provide pricing and delivery information.

  • Enter orders and process warranty claims with required accuracy.

  • Communicate and coordinate with internal and external contacts.

  • Ensure high levels of customer satisfaction.

  • Maintain all departmental customer satisfaction and performance goals.

  • Complete other projects as assigned.

QUALIFICATIONS:

  • High school diploma or general equivalency diploma (GED). Some college desirable.

  • Related experience and/or training, or equivalent combination of education and experience.

  • Computer skills required including data entry, instant message, email, and word processing.

  • Excellent communication and interpersonal skills, including writing and grammar skills.

  • Superb listening skills.

  • Analytical thinking and an ability to communicate detailed instructions effectively.

  • Attention to detail and accuracy.

  • Ability to work in a fast-paced environment.

  • Customer focused attitude.

ADDITIONAL REQUIREMENTS:

  • Some Saturdays and holidays.

Location:

Larson - Brookings, SD (https://www.larsondoors.com/careers/locations/larson-brookings-sd) 2333 Eastbrook Drive Brookings, SD 57006Phone: 605-692-6115

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