First Bank & Trust Retail Banking Specialist II in Brookings, South Dakota
OVERALL FUNCTIONS: This person shall be responsible for providing a superior serviceexperience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.QUALIFICATIONS: This person should have an associates degree and a minimum of two years of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.PRINCIPAL RESPONSIBILITIES ARE TO:1. Provide a superior service experience that not only satisfies the wants and needs of the banks guests but provides them with a unique experience indicative of First Bank and Trusts culture and commitment to the communities we serve.2. Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility.3. Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).4. Evaluate, prepare, and process motor and recreational vehicle titles and registration applications, including processing Drivers licenses, Minnesota ID card renewal applications, and game and fish licenses (dependent on location).5. Prepare, balance and submit daily DMV deposits and reports to the State of Minnesota, along with, prepare monthly DMV transaction reports (dependent on location).6. Anticipate needs and advise clients on solutions that personally benefit them.7. Assist in the opening of new accounts and establishing new relationships.8. Be an expert and educate clients in the banks suite of products, services and processes thatmeet both client and community needs.9. Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Managerthat assures daily work aligns with organizational goals. In addition, be persistent in buildingrelationships and collaborating with colleagues both in and outside of the Retail business lineto meet client needs.10. Monitor and maintain both the deposit and credit portfolios for quality and potential risk. Ifnecessary, follow through on collection efforts, using all legal means as required by LoanPolicy and Guidelines.11. Act in accordance with FBT policies and procedures as set forth in the employee handbook.12. Adhere to compliance procedures and participate in required compliance training and allmeetings deemed appropriate by supervisor.