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Black & Veatch Director of IT Service Management in Pierre, South Dakota

Director of IT Service Management

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Company : Black & Veatch Corporation

Req Id : 39602

Job Title : Director of IT Service Management

Location : USVRTL

Business Unit Sector : COR-CORP-CIO

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Job Summary

The Director of IT Service Management reports to the Head of IT Service and Delivery – Sr. Director. This role is responsible to drive strategy and operations of IT Service Management for BV. This position is responsible for the quality, cost, and timeliness of all service delivery, on-going business alignment and executive communication and strategic collaboration. This role will leverage experience with proven methodology, tools and IT service management best practices to lead the team to ensure that all service management functions and operational services are effectively managed and maintained to meet business needs. ​

Key Responsibilities

  • Responsible for leading a team of professionals in the areas of service transformation, Service Management, Business-IT Operations, and the BV IT Disaster Recovery program

  • Direct management responsibility for the following teams; ITSM Management (Processes and Tools), incident, change, problem, configuration and service transition.

  • Define roles and responsibilities for the new IT Service Management organization

  • Successfully maturing the IT organization by delivering best practices supporting Service Management and the overall IT Service and Delivery organization.

  • Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, and other IT Service Management processes

  • Responsible for creation, management, and maintenance of the IT Catalog of Services and its supporting service delivery model.

  • Develop and drive implementation of the IT Service Management strategy and associated business processes across the IT organization.

  • Develop process strategy and build stakeholder buy in.

  • Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders

  • Provide direction and goal-setting on strategy and operations

  • Provide tactical and strategic recommendations based on ITSM KPIs

  • Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization

  • Establish and run steering group reviews with the BU stakeholders and select executives Interface with other teams (Development, Delivery) to ensure joined up and coordinated strategy to meet service management goals and objectives Mentor service and process managers .

Management Responsibilities

Preferred Qualifications

  • Experience and understanding of Black & Veatch businesses, IT systems, and applications

  • Proven motivational leadership

  • Advanced ITSM knowledge

  • Demonstrable track record of maintaining and maturing an ITSM program

  • Effective negotiation skills

  • Excellent decision making

  • Strong communication skills

  • Excellent people management skills

  • Outstanding listening and understanding skills

  • Strong problem-solving skills

Minimum Qualifications

Education: Bachelor's degree. Business, Technology or Computer Science and MBA preferred.

Experience: 15 years of experience.


  • Expert-level knowledge of IT Services and Delivery management and associated methodologies, techniques, processes, and approaches

  • Knowledge of applicable tools

  • Credibility as a senior-level leader

  • Strategic Thinking:

  • Ability to juggle multiple goals and deadlines

  • Team Leadership & Development:

  • Ability to mentor, coach, and effectively transfer expertise to others

  • Facilitation, negotiation & problem resolution skills

  • Ability to build a strong network and relationships at leadership levels with technology and solutions, customers, and suppliers

  • Resilient and resourceful

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. .




Work Environment/Physical Demands


Salary Plan

ITS: Information Technology Service

Job Grade


Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at (913) 458-2147. This contact information is fordisability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click. If you’d like more information on your EEO rights under the law, please clickand.

Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.