Black & Veatch Director of IT Service Management in Pierre, South Dakota
Director of IT Service Management
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
Company : Black & Veatch Corporation
Req Id : 39602
Job Title : Director of IT Service Management
Location : USVRTL
Business Unit Sector : COR-CORP-CIO
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Project Only Hire : No
Visa Sponsorship Available: No
The Director of IT Service Management reports to the Head of IT Service and Delivery – Sr. Director. This role is responsible to drive strategy and operations of IT Service Management for BV. This position is responsible for the quality, cost, and timeliness of all service delivery, on-going business alignment and executive communication and strategic collaboration. This role will leverage experience with proven methodology, tools and IT service management best practices to lead the team to ensure that all service management functions and operational services are effectively managed and maintained to meet business needs.
Responsible for leading a team of professionals in the areas of service transformation, Service Management, Business-IT Operations, and the BV IT Disaster Recovery program
Direct management responsibility for the following teams; ITSM Management (Processes and Tools), incident, change, problem, configuration and service transition.
Define roles and responsibilities for the new IT Service Management organization
Successfully maturing the IT organization by delivering best practices supporting Service Management and the overall IT Service and Delivery organization.
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, and other IT Service Management processes
Responsible for creation, management, and maintenance of the IT Catalog of Services and its supporting service delivery model.
Develop and drive implementation of the IT Service Management strategy and associated business processes across the IT organization.
Develop process strategy and build stakeholder buy in.
Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders
Provide direction and goal-setting on strategy and operations
Provide tactical and strategic recommendations based on ITSM KPIs
Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization
Establish and run steering group reviews with the BU stakeholders and select executives Interface with other teams (Development, Delivery) to ensure joined up and coordinated strategy to meet service management goals and objectives Mentor service and process managers .
Experience and understanding of Black & Veatch businesses, IT systems, and applications
Proven motivational leadership
Advanced ITSM knowledge
Demonstrable track record of maintaining and maturing an ITSM program
Effective negotiation skills
Excellent decision making
Strong communication skills
Excellent people management skills
Outstanding listening and understanding skills
Strong problem-solving skills
Education: Bachelor's degree. Business, Technology or Computer Science and MBA preferred.
Experience: 15 years of experience.
Expert-level knowledge of IT Services and Delivery management and associated methodologies, techniques, processes, and approaches
Knowledge of applicable tools
Credibility as a senior-level leader
Ability to juggle multiple goals and deadlines
Team Leadership & Development:
Ability to mentor, coach, and effectively transfer expertise to others
Facilitation, negotiation & problem resolution skills
Ability to build a strong network and relationships at leadership levels with technology and solutions, customers, and suppliers
Resilient and resourceful
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. .
Work Environment/Physical Demands
ITS: Information Technology Service
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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
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Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.
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