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Lumen Functional Process Architect - Work From Home, US in Pierre, South Dakota

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

A member of the Service Delivery PMO team that acts as both a consultant and driven of change in the organization. Works on complex and unique issues requiring in-depth evaluation to generate solutions to business problems. Exercises latitude in determining and executing objectives and approaches to critical assignments. Acts independently toward general results. Devises methods, modifies or adapts standard procedures to meet different situations. Contributes to the achievement of the organization’s goals.

Collaborates with enterprise program leadership and business domain leadership to design and implement future state processes that achieve program goals, and end-to-end process re-engineering objectives.

Analyzes program/project objectives to establish effective success measures vis-a-vi operational performance, desired outcomes, and the customer experience.

Establishes goals, baselines, and reports performance throughout the project lifecycle. Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance.

Provides executive level leadership with project status reports, feedback, and analysis, including early warning indicators of projects risks and mitigation plans. Effectively identifies and manages project stakeholders at all levels to prepare organizations for change, understand and mitigate resistance, and develop and implement communications plans.

Conforms with enterprise standards by ensuring that processes are properly named and documented, and approved artifacts are used to ensure consistent approach, consumption, and application of best practices.

The Main Responsibilities

Process improvement

Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting.

Conduct data analysis to establish baseline metrics and define root cause to enable the right solutions the align to Service Delivery operational goals

Conduct process assessments to identify gaps

Analyze, define, and own Layer 4 processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas.

Design Lean process improvements to reduce waste and eliminate handoffs

Identify process, policy, people and platform gaps and drive solutions

Support and drive integrations of new and existing processes

Provides input and supports planning and prioritization for business process engineering related activities

Develops the business unit process engineering plan and integrates plan with corporate plan

Participates in continuous review and update to ensure that processes meet changing business unit conditions

Conduct SME reviews and workshops to document existing processes and identify gaps

Effective stakeholder management to establish creditability with teams to drive towards a common goal

Identifies and analyzes gaps between current processes and the desired state

Establish and handover control plans to ensure sustainable and measurable improvements

Technology enablement

Analyze and solve for basic to moderately complex functional and cross-functional dependencies. Creates Use Cases to model desired outcomes for systems and process to address based on applicable operational scenarios.

Responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions

Enhances the alignment between business processes and information technology

Define use cases and elicit/draft business requirements for future state technology solutions

Understands technical problems and solutions in relation to the current, as well as the future business environmen

Change management

Create and publish layer 5 process documentation

Work with core project team to ensure a successful launch

Drive the development of key process documentation and collateral based off future state changes to enable effective organizational change

Partner with project resources to ensure effective change communication

Develops process performance measures and plans the transition to a new process

Provides counsel and leadership on future use of technology and business process improvements

What We Look For in a Candidate

  • Bachelors degree or equivalent education and experience. Typically 5+ years related experience.

  • Lean Six Sigma methodology

  • Self-starter

  • Good communication and presenting skills

  • Build trust and partner with teams

Preferred Qualifications

  • Telecom and/or Program Management experience a plus

What to Expect Next

Requisition #: 252611

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min $72540 Salary Max $161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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