Wolters Kluwer Senior Account & Relationship Manager (Customer Success Specialist) in Pierre, South Dakota
Responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of customer accounts. Gathers detailed information about account, identifies decision-makers, understands strategic business challenges and priorities, and analyzing information and prioritizing opportunities critical to accounts. Ensures professional sales coordination and account planning and resolves possible account ownership issues. Responsible for proposals, account or market plans, and forecast/report sales activity.
•Develop strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports
•Answer client queries, interact with production daily, and identify new business opportunities among existing customers
•Negotiate service/product terms with customers in line with guidelines set by management
•Liaise with cross-functional internal teams (including Production, Projects, Customer Service, Product Development, and Sales departments) to improve the entire customer experience
•Ensure client campaign deliveries and complete follow-through activities
•Develop and execute multi-channel, in-depth integrated proposals and programs leveraging the company's print, digital and online assets
•Bachelor’s Degree or equivalent relevant experience
•2+ years working in Account Management or Sales or other equivalent experience
•Working understanding of business, financials, products/services and the market
•Excellent communication (both written & oral) and presentation skills
•Ability to manage own territory/account and monitor resources accordingly
•The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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