American Express Senior Analyst, Partner Servicing Support - Travel & Lifestyle Services in Pierre, South Dakota
American Express is looking for an experiencedSenior Analyst - Partner Servicing Supportto successfully assist the Partner Servicing Management Team with the day to day operations of our third party servicing partners.
This position will be primarily responsible for supporting the TLS Partner Servicing team in driving the business by providing analytic support around all vital performance metrics across multiple programs and partners. This will include creation and maintenance of multiple reports and the analysis of these reports to make management decisions. Additional duties include but are not limited to coordinating the on-boarding of our partners’ travel counselors, requesting and maintaining system access, maintaining monthly and annual compliance requirements, and providing general support as needed.
We are looking for results-oriented candidates with the following qualifications: * Ability to manage multiple tasks through thoughtful project planning and follow through for timely completion * Superb time management and organizational skills * Demonstrated leadership skills with ability to effectively communicate with all levels of the organization, either written or verbally * Excellent relationship management skills needed to work with and influence various groups within the organization levels * Ability to analyze complex data, problem solve and recommend solutios * Intermediate Microsoft Office Suite product experience including strong Excel experience * Candidate must be a self starter and be able to work with minimal supervision * Demonstrated initiative and drive
Preferred Business knowledge: * American Express Policy and Procedure * Familiarity with Travel Industry knowledge and/or background * Customer Service Operations experience Successful candidate must possess a great team attitude, with the willingness to share knowledge, skills and experience in supporting team goals; and the talent for finding fun and effective ways to bring people and solutions together anytime, any place.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Title: Senior Analyst, Partner Servicing Support - Travel & Lifestyle Services
Other Locations: US-Arizona-Phoenix, US-New York-New York, US-Florida-Sunrise
Requisition ID: 18009103