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Job Information

Lumen Senior Lead Employee Experience Consultant, Remote in Pierre, South Dakota

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

At Lumen we are laser focused on understanding how the employee experience has a direct impact to customer experience or other operational outcomes. This role is ultimately focused on improving the employee experience at Lumen through the development of listening and engagement activities. Leveraging data-driven approaches to inform talent management strategies, this role aims to tell the story of our impact to the business and how we enable transformative growth while supporting both career and personal wellness of our employees. This internal consultant will be responsible for influencing the refined strategy of our employee experience practice and operating model.

In addition to leading assigned EX practices, this person will serve as a subject matter consultant alongside our HR Solutions Team, utilized across a variety of ad hoc consulting projects to support our Lumen business needs. This consultant will partner closely with Talent Analytics, business leaders, and other HR COEs such as leadership enablement, benefits and wellness.

The Main Responsibilities

  • Develops and drives highest-opportunity employee experience strategies, working with partners across multiple business operations as necessary to achieve stated objectives.

  • Works closely with senior management to develop and prioritize holistic employee experience and communication programs that meet company objectives, including those in the areas of employee engagement, enablement, and diversity, equity, inclusion, and belonging.

  • Collaborates across Talent Management team on Employee Listening Strategy, uncovering actionable insights to drive improvements in the employee experience.

  • Identifies business opportunities and manages major initiatives via research and analysis of trends and opportunities to understand evolving employee experience expectations.

  • Provides informal oversight to the team to ensure strategic alignment, priorities, processes, and timelines are met.

  • Ensuring from even before day one, we are building a culture that excites our team members, sets them up for success, helps them thrive and continuously grow within Lumen

  • Serve as an internal Brand Ambassador for our culture, values, leadership attributes, while also maintaining a constant pulse on the needs of employees

  • Manage a portfolio of employee experience initiatives

  • Lead cross-functional teams to identify opportunities, craft, socialize, and implement innovative solutions which may include employee action teams

  • Utilize data to inform decision making; collect data where it does not exist

What We Look For in a Candidate

  • Bachelor's Degree or equivalent education and experience

  • Typically, 8+ years of related experience with a bachelor’s degree or 6+ years related experience with a Master's Degree

  • Leverages data to inform decisions

  • Employee engagement, lifecycle, pulse survey experience

  • Influences without authority

  • Demonstrated experience with program management and the ability to recommend strategic direction and influence communication

  • Strong verbal and written communication skills with the ability to communicate with various levels of leaders throughout the organization

  • Experience developing research questions and moderating focus groups, 1:1 interviews, and journey mapping

  • Degree in I/O Psych, OD, Human Resources, or Communication related field preferred

  • Experience with Qualtrics preferred

Requisition #: 251513

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min $85230 Salary Max $189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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