Wolters Kluwer Senior Manager, Workplace Technology Standards & Compliance, GBS in Pierre, South Dakota

18-21501 - Senior Manager, Workplace Technology Standards & Compliance, GBS

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

We have an exciting new role, created for our Global Business Services division, due to growth. We are looking for a passionate manager, to act as our Senior Manager, Workplace Technology Standards & Compliance, GBS (18-21501).

This position can be located in any of our Wolters Kluwer Hubs, and will accommodate telecommute (for the right candidate and with manager approvals) as long as the work from home location is close to the hub, and in office activity can take place!

This role is part of the global Workplace Technology team providing workplace services to a global userbase of 25.000+ colleagues.

The individual in this role will be responsible for defining and driving standards related to Workplace Technology processes, tools and procedures. He/she will also drive the adoption of Workplace Technology device & O365 collaboration policies & standards across all geographies.


  • Lead and assist in development, deployment and enhancement of tools critical to the Workplace Technology -- hardware and software inventory, ITAM, password reset, Rainier etc.

  • Deploy Rainier globally in partnership with the operations teams employing use of consistent processes & procedures, business and technical services etc.

  • Define Workplace Technology policies in partnership with EUC technology, operations and GBS security functions.

  • Support development of device and image standards.

  • Drive compliance with Workplace Technology policies and device & image standards.

  • Report Workplace Technology operational and compliance metrics.

  • Manage and report O365 license usage

  • Performs other duties as assigned by supervisor


  • Bachelor's degree in related discipline or equivalent experience

  • 7+ years of related experience or equivalent with a preference for managers who have a technology background

  • Strong preference for leaders who have implemented Microsoft 0365

  • Strong preference for leaders who have used workplace technology including incident response and ticketing technology

  • In-depth understanding of Workplace Technology tools, processes & procedures

  • Ability to communicate effectively in formal & informal settings

  • Ability to work with other members of the Workplace Technology Tower, GBS IT and business.

  • Ability to analyze data and derive reasonable inferences

Travel Requirements:

  • 25% travel domestic or international

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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