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Lumen Senior Technical Process Architect - Remote in Pierre, South Dakota

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Enable a premium Customer and Employee experience through digital transformation to drive profitable revenue growth. Lead Customer and Employee Experience transformation at a strategic domain or value stream level. Responsible for the development, implementation, administration, and measurement of unified experience transformation initiatives. Design, develop, implement and lead key process improvement efforts influences regional & global cross-functional efforts.

The Main Responsibilities

  • Define the desired customer and employee experience and supporting business processes.

  • Own interface to IT when applicable to enable defined experience and processes.

  • Analyze, define, own and transform existing processes, including the definition of process owners, metrics and roadmap of key gaps and improvement areas

  • Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting

  • Ensure quality and best practices of BPM (Business Process Management) as well as process compliance

  • Facilitate ongoing process improvement events

  • Lead and mentor process owners and stakeholders in process documentation and process improvement methodology

  • Provide functionality and process walk-throughs for the technical writers and training organizations

What We Look For in a Candidate

  • At least 5+ years of professional experience as a Process Architect or similar experience in process improvement and project management

  • Experience with Enterprise Process Automation technology and Integrations to transform business process

  • Demonstrate excellent organizational skills and ability to collaborate with global functions/stakeholders

  • Highly analytical with strong commercial acumen; Minimum of 1-2 years of business process

  • Strong verbal and written communication skills; Comfortable in presenting to executive audiences

  • Adopt to a fast pace and evolving environment.

  • Telecom voice experience a plus

What to Expect Next

Requisition #: 251932

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.