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Job Information

Lumen Small Business MTU Account Manager II - Work from Home in Pierre, South Dakota

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Account Manager II - Outbound Sales rep is responsible for handling inbound and outbound customer calls for care, sales, & retention for Lumen’s product portfolio. Accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding sales/service targets and quality customer service expectations.

The Main Responsibilities

Essential Duties:

  • Responsible for updating relevant customer information-including but not limited to customer activity; funnel; opportunity updates; maintenance of monthly goals; customer proposals; customer contracts.

  • Create sales in new accounts and cultivate new opportunities within existing accounts

  • Resolves customer issues/problems, attempting to transition those calls into sales opportunities.

  • Fulfills complex and solution diverse sales opportunities with national solution with potential MRR>$500. Includes multi-site national solutions with layered solution

  • Engages with pricing and order management (POM) and required to work managed service agreements (MSAs)

  • Engage with service delivery team on complex solutions requiring project managers

  • Enters local (ENS/CRIS) orders

What We Look For in a Candidate

Basic Qualifications:

  • High School diploma, GED or equivalent education excellent oral and written communication skills.

  • Ability to multi-task in a dynamic environment.

  • Active listening skills to identify sales opportunities.

Preferred Qualifications:

  • Prior sales and care work experience of 2 - 5 years inbound and/or outbound experience

  • Proficiency in Salesforce and Inside Sales.Com; sales tools Marketo, TMI, SalesLink

  • Well-developed interpersonal skills with the ability to interface at all levels within the organization and maintain composure during stressful situations

  • Works independantly as necessary

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 252771

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.