Assurant Billing/Sales Specialist in Rapid City, South Dakota

Assurant helps people protect what matters most to them! We provide specialty protection products and related services to safeguard against risks. We build solutions to meet customer’s needs and serve customers and clients in the Unites States and select worldwide markets. All employees are dedicated to the same goal: Working with integrity, innovation and dedication so that customers are happy they chose Assurant when it matters most!

Assurant is currently looking to hire a Billing/Sales Specialist . Be a part of a hard-working team that likes to have fun while delivering outstanding world class service! Support the organization’s extended warranty contract business by helping to resolve customer’s billing questions, processing payments and creating opportunities to protect major appliances and consumer electronics.

Essential Duties and Accountabilities
  • Represents Assurant to create a positive, memorable call experience while helping customers protect everything that matters most through fielding inbound calls.

  • Works closely with clients to ensure proper brand representation for their business

  • Professionally resolves customer questions or concerns relating to extended protection plan coverage, contract billing and contract administration processes.

  • Actively listen to customer’s needs and concerns and guides customer towards quick, successful solutions to ensure a solid customer experience and customer retention.

  • Navigate multiple programs/software for information gathering, trouble shooting and transaction processing while provide a seamless customer experience throughout call

  • Actively participates to help our team generate top-line sales and grow our business.

  • Adhere to all company policies and procedures

    Basic Qualifications

  • High school diploma or GED

  • 6 months previous customer service experience

  • Able to work an 8 hour shift/40 hours a week/between the hours of 6:00 am - 6:00 pm

  • Available to work some Saturday hours as needed Other Qualifications

  • Excellent customer service and communication skills

  • Ability to make good decisions and adapt to change

  • Strong work ethic

  • Sales aptitude

  • Positive attitude

  • Basic Computer Skills

Job: *Customer Service

Title: Billing/Sales Specialist

Location: SD-Rapid City

Requisition ID: 55193