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Volunteers of America Northern Rockies Housing Assistance Coordinator in Rapid City, South Dakota

Housing Assistance CoordinatorHousing & Outreach · Rapid City, South Dakota

Department Housing & Outreach

Employment Type Full-Time Regular

Minimum Experience Entry-level

This is a grant funded position and expires with the term of the grant.

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence


Responsible for facilitating housing assistance funds and providing case management services for households that are homeless or at risk of becoming homeless. The Housing Assistance Coordinator will also be responsible for eligibility determination, needs/barriers assessment, development of individual service plans, interdisciplinary provider collaboration, and grant compliance measures.

Essential Functions

· Participate in public awareness efforts to connect those in crisis with needed resources, including attending provider collaboratives and community resource fairs.

· Facilitate community relationships with hotels/motels willing to provide emergency shelters and landlords with available inventory for low-income households.

· Administer housing assistance grant funds, including required forms/documentation, payment processing, housing inspections, and overall grant compliance.

· Implement and manage systems for accessing housing assistance to include eligibility determination, the application process, distribution tracking, and required data reporting.

· Conduct client needs assessments to identify barriers to housing stability and develop client-centered plans that address stability barriers.

· Assist clients with accomplishing their goals through direct support, facilitated referrals, ongoing assessment, and progress reviews.

· Facilitate communication and partnerships with referring agencies and community resources to help clients navigate the support available.

· Maintain thorough records of services offered and prepare expenditure reports using the state Homeless Management Integration System (HMIS) and required forms.

· Work with accounting representatives to prepare for and remit required forms and documentation for the monthly grant billing cycle.

· Provide statistical, expenditure, and progress reports to the South Dakota Housing Development Authority as required by contract and as requested.

· Participate in local and state collaboratives (Homeless Coalition, Coordinated Entry, Point-in-Time Counts) to enhance the care continuum for those experiencing homelessness.

· Assist with development efforts to increase donor engagement and program sustainability, including program presentations and impact reporting.


· Effective communication, interpersonal, and presentation skills

· Able to independently manage workload and priorities

· Strong customer/client focus

· Able to work effectively both individually and in teams

· Ability to work effectively with diverse individuals and groups

Supervisory Responsibility

This position has no direct supervisory responsibility.

Work Environment

This job operates in a professional office environment in combination with community settings. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Additional technologies (Ipad, radios, locks, etc.) are in place for supervision, security, safety, and communication.

Physical Demands

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stoop as necessary, work on a computer or stand for prolonged periods.

Position Type/Expected Hours of Work

This is a full-time position at 40 hours per week. Generally, the shifts occur during regular business hours of Monday through Friday, from 8:00 am to 5:00 pm. Occasional evening and weekend hours will be required as job duties demand.


Travel is expected within the local and surrounding communities of western South Dakota. An agency vehicle is available for this purpose.

Required Education, Experience, or Eligibility Qualifications

· A minimum of an Associate's degree from an accredited college or university.

· A minimum of one-year of paid work experience within a human services field.

Preferred Education and Experience

· A Bachelor's degree from an accredited college or university in social work, human services, or related field.

· Three (3) years of human services experience, preferably as a case manager or service coordinator.

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.