Terex Corporation Shop Service Supervisor in San Antonio, Texas
POSITION SUMMARYThe Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate, preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation
Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support.
Ensure professionalism and a high customer service standard.
Expedite service orders and calls, if necessary.
Sell repairs and follow up work.
Track and follow up on leads brought in by field operatives (technicians and inspectors).
Develop quotes in a timely manner.
Schedule preventive maintenance and repair activities on equipment.
Resolve customer issues and complaints.
Complete, process and route appropriate paperwork.
Provide a high level of communication with both Customer and Office.
Perform service work to assist with overflow and emergencies, as needed.
Source difficult to find parts.
Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs.
Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results.
Enter data into SAP database as necessary and utilize MS Office applications
Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones
5+ years of experience managing technicians
High school diploma or equivalent
1+ year of lead/supervisor experience
Ability to pass MVR
2 year technical degree or equivalent
5 years of previous leadership/supervisory experience is
Automotive, heavy equipment, shop environment experience
Thorough knowledge of electrical theory for power and controls.
Familiarity with utility equipment
Previous experience running a Service Department
Understanding of OSHA/ANSI standard
Strong organizational and prioritizing skills
Thorough understanding of the financials for a service company
Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills.
Customer focused, with good interpersonal and communication skills, both verbal and written
Collaborative leadership skills
WORK ENVIRONMENT CONSIDERATIONS:
Work various environments and working conditions depending on assignment.
Working at heights & some heavy lifting.
Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating.
May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel.
Location: US-TX San Antonio HR
Department: Customer and Product Support
Job ID: 1369
Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!
It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities. Terex will provide reasonable accommodations when requested to enable completion of the on-line employment inquiry form, or, if desired, an alternative method of inquiry. If you need reasonable accommodation, please email GlobalTalentAcquisitions@terex.com for assistance.