U.S. Bank Branch IT Support Manager in Sioux Falls, South Dakota

U.S. Bank is seeking a Branch IT Support Manager with management and multiple site support experience to contribute toward the success of our technology initiatives.


  • Manages technology support, scheduling, operations, and auxiliary IT functions for multiple major sites across geographical locations.

  • Manages Site Managers as direct reports. Manages staff of up to 30 employees with recommendations of hires, transfers, terminations, salary adjustments, performance, and reviews.

  • Controls and monitors moderate to large project/product budgets.

  • Manages evaluation of equipment and facility requirements and develops long-range plans to accommodate future needs.

  • Manages the planning, scheduling, and deployment of all hardware facilities and associated software.

  • Manages provisioning of technical support, consulting, and problem resolution activities for major or multiple sites.

  • Manages technology support, scheduling, operations, and auxiliary IT functions for a major site, multiple sites, and distributed team.

  • Coordinates support of all IT-related activities and initiatives at large or multiple business sites or facilities.

  • Provides support to a specific group of customers on applications, infrastructure, and technology-related activities.

  • Ensures adherence to policies, plans, objectives, budgets, and staffing allocations for the assigned sites.

  • Works with business and IT managers to define and deliver required service levels.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.


Basic Qualifications

  • Bachelor's degree or equivalent work experience

  • At least 10 years experience with managing technology support, scheduling, operations, and auxiliary IT functions for a major site or multiple sites.

Preferred Skills/Experience

Working experience in:

  • IT project management

  • Software installation and support

  • Software distribution

  • System software infrastructure

  • Relationship management

  • Escalation management experience

  • Troubleshooting

  • Branch environment experience

  • Senior leadership experience

Extensive experience in:

  • IT environment

  • Application delivery process

  • Release management

  • IT quality assurance

Subject matter expert in:

  • Communication impact

Job: Information Technology

Primary Location: Minnesota-MN-Richfield

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180034558

Other Locations: United States, Oregon-OR-Portland

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.