Midco Business Inside Sales Consultant in Sioux Falls, South Dakota

Requisition Number18-0391Post Date12/31/2018TitleBusiness Inside Sales ConsultantCitySioux FallsStateSDDescriptionMidco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By the end of 2017, most of our customers will have access to Midco Xstream Gig - blazingly fast internet with download speeds of up to 1 Gbps. We're also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:Free and discounted Midco servicesTuition reimbursementSupport of employee involvement in the communities we serveEmployee referral programWellness programsVisit to learn about employment opportunities and apply today.JOB PURPOSEAssist in the achievement of Midco revenue objectives through the sales or products and solutions in the Business market.KEY FUNCTIONSService incoming calls, emails and chat interactions from business customers inquiring about Midco products and services.Perform proactive outbound calling associated with sales and marketing campaigns.Maintain and expand database of prospects for all Midco products, by developing, identifying, and securing relevant sales lead and opportunity information.Qualify leads and drive opportunities through the sales pipeline.Accurately record customer transactions, establish accounts for new customers, and prepare all necessary paperwork for contracts, sales orders, and other customer transactions.Identify the right products and services for business customers through asking needs based questions.Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and contracts. Develop account revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.Close sales with new customers, follow up with leads and contacts in a timely fashion.Exceed organizational goals for lead development, new revenue, upselling, and add-on selling.Partner effectively with the Field Sales Team to drive territory coverage and maintain positive customer relationships when necessary.Refer leads as appropriate to Residential, B2B, Enterprise, and Advertising sales teams.Work closely with the internal team members and external Sales and Service teams to insure high customer satisfaction.Manage sales funnel development by entering and updating all customer Opportunities and Leads information in Microsoft Dynamic CRM.Adhere to Midco's privacy guidelines to ensure each customer's privacy.ADDITIONAL FUNCTIONS AND RESPONSIBILITIESActively participate in team efforts to support customer satisfaction.Function as an effective team member while supporting the efforts and concepts of other departments.Support the mission, vision, and values of Midco.Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.Possess strong problem solving and decision making skills while using good judgment.Ability to multitask and change from one task to another without loss of efficiency or composure.Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.Identify opportunities for improvement while creating and implementing viable solutions.Actively follow Midco policies and procedures.Perform other duties as assigned.EXPERIENCE AND EDUCATIONHigh school diploma or GED r