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Fiserv Business Systems Analyst, Staff in Sioux Falls, South Dakota

This position is responsible for the technical delivery of a data client access portal (Citrix) product solution to end users in the banking financial services industry. The individual oversees all technical aspects of the product including server administrations, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, daily processing status and works directly with internal Clients to provide support for the product. The position is responsible for researching/resolving critical problems to ensure a high level of Client satisfaction and retention.

The individual oversees all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product. The position is responsible for server administration, managing a complete Citrix farm, researching/resolving critical problems to ensure a high level of Client satisfaction and retention.

  1. *Oversees all technical aspects of the client access portal (Citrix) products offering including ad-hoc reports, server administration, internal customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, troubleshooting and daily processing/daily updates.

  2. *Tracks and monitors daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments.

  3. *Completes department cross-training as required to ensure familiarity with the servers, Citrix and applications used to deliver the product solution to end users.

  4. *Answers technical questions related to the product in order to support the sales staff, Account Managers, Service Managers and Client Services staff.

  5. *Provides technical support to resolve client issues.

  6. *Assists client services team with troubleshooting application launch errors, connectivity issues and program errors.

  7. *Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly.

  8. *Assists in the planning and design of products throughout all stages of the product life cycle.

  9. *Research new product ideas or enhancements to existing products.

  10. *Provide product support to internal departments and external clients upon special request.

11.*Recommend new product ideas.

12.*Work with other internal departments to effectively market products.

  1. *Simulates or recreates customer problems to resolve user operating difficulties.

  2. *Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.

15.*Assists the Client Services team with researching and investigating the technical portion of customer suggestions for enhancements and insures proper handling and follow-up.

16.*Documents problems and corrective procedures.

17.*Works with development personnel to determine problem solutions.

  1. *Attends on-going training to achieve level of technical skill needed to solve more complex problems.

  2. Perform other duties as required.

*Essential Functions

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Preferred Skills, Experience, and Education:

Citrix XenApp & XenDesktop

Microsoft Server 2012 & higher

Microsoft Internet Information Services (IIS)

Working knowledge of network connectivity including basic connectivity troubleshooting

Technical product implementations (includes Citrix & Windows Server administration functions)

A wide variety of 3rd party programs and applications

Previous experience with Fiserv Precision, Fiserv Premier, Citrix or previous experience in banking or financial services industry also preferred.

Who We Are: The Bank Solutions Integrated Server Group functions as the technical application subject matter experts and is responsible for managing all technical aspects of the server based applications utilized by our clients.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Who We Are: This is the BU, Function, or team description. No Fiserv boilerplate language should be included. If you are unsure of what content would appeal to candidates for this section, please consult your Talent Acquisition Partner.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

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