MIDCO Carrier Relations Analyst in Sioux Falls, South Dakota
Carrier Relations Analyst
Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination
and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We’re also dedicated to making our communities better places
to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
Free and discounted Midco services
Support of employee involvement in the communities we serve
Employee referral program
MidcoCareers.com at http://www.midcocareers.com/ to learn about employment opportunities and apply today.
Develop and execute strategies with the support of a cross function team and last mile partner carriers that will increase the company’s sales revenue. Utilize industry and
technical knowledge to ensure all off-net services are delivered on time, according to technical specifications and at a fair market price.
Submit requests for pricing to partner carriers and relay information to sales via CRM for inclusion in customer proposals.
Be the team’s subject matter expert of market rates and negotiate rates accordingly to increase win percentage of new off-net locations, as well as continually monitor embeddedbase of services for optimization and cost reduction.
Manage all contracting activities with partner carriers providing last mile service to Midco customers, including but not limited to renewing contracts in a timely fashionand ensuring all current contracts are stored in an easily accessible place.
Maintain vendor escalation/contact records so Midco knows who to contact as the partner carrier with questions regarding provisioning, maintenance, billing, etc.
Proactively identify new preferred partner carrier relationships that align with the company’s strategy, and maintain existing relationships, by staying in constant communicationwith key points of contact and attending important trade shows.
Manage partner carrier relationships and performance through the implementation of a Carrier Report Card that grades carriers on performance, service and pricing.
Proactively audit and maintain Midco’s list of preferred carriers by geographic region and perform quarterly updates to each carrier’s list of serviceable addresses to provideeasy access to other internal departments and teams.
Maintain Midco’s off-net circuit ID database to ensure accuracy.
Manage requests for disconnect from Midco customers that have services being provided by a partner carrier, as well as proactively pursue disconnection of off-net circuitsin the event that Midco builds to the location in question.
Communicate all disconnects to appropriate internal and external parties, update databases, and manage all logistics of the actual disconnect.
Develop fulfillment strategies for off-net services that span all internal departments involved with an off-net circuit.
Review and approve all invoices for off-net services from partner carriers, ensure statements match contract terms.
Lead efforts to research and resolve issues/concerns with partner carriers as the lead point of contact.
Monitor and follow through to ensure resolution of chronic support issues with partner carriers and addresses problems regarding compliance with Service Level Agreements (SLAs).
Participate in team efforts to support customer satisfaction and team goals.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
Ability to effectively manage a high volume of requests in a professional manner.
Function as an effective team member while supporting the efforts and concepts of other departments.
Support the mission, vision and values of Midco.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
Possess strong problem solving and decision making skills while using good judgment.
Multitask and change from one task to another without loss of efficiency or composure.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
Identify opportunities for improvement while creating and implementing viable solutions
Actively follow Midco policies and procedures.
Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
EXPERIENCE AND EDUCATION:
A bachelor’s degree in a related field or equivalent work experience required.
Minimum of 5 year’s telecommunications experience required
Familiarity with nationwide telecommunications providers (ILECs & CLECs).
Familiarity with elements of circuit design and components (UNI, EVCs, cross connects, NNI, channel terminations, etc.)
Basic comprehension of the Internet and data network design (private-line interfaces, handoff, etc.)
Excellent leadership, communication (written, speaking, listening), organizational, business, and computer skills.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 30 lbs.
The noise level in the work environment is moderate to loud.
Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual
orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.
Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41CFR 60-1.35(c)