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Job Information

MIDCO Centralized Business Sales Account Executive in Sioux Falls, South Dakota

Description

JOB PURPOSE:

Assist in the achievement of Midco revenue objectives through the sales or products and solutions in the Business market.

KEY FUNCTIONS:

  • Service incoming calls, emails and chat interactions from business customers inquiring about Midco products and services.

  • Exceed organizational goals for revenue including upselling and cross selling.

  • Build relationships with current customer base to enable renewal and growth of embedded services.

  • Make outbound calls to current customers to improve relationship and reduce the propensity to end Midco services through needs-based questioning.

  • Retain business customers through identifying customer concerns and selling the value of Midco products and services.

  • Identify trends causing termination of services and provide feedback as necessary to management team for consideration.

  • Demonstrate an aptitude for sales, ask for the sale, suggest additional products or services, and overcome objections to increase revenue.

  • Qualify and develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and contracts.

  • Meet or exceed organizational goals for lead development, new revenue, upselling, and add-on selling.

  • Refer leads as appropriate to Residential, Business, MDU, and Advertising sales teams.

  • Utilize CRM for all activities in the sales process, including but not limited to recording customer transactions and interactions, contract, and pipeline management.

  • Be able to accurately forecast opportunities and performance throughout the year. Utilize CRM systems as required.

  • Work in team environment to support overall team goals and objectives.

  • Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.

  • Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

  • Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

  • Communicate effectively and professionally in all forms of communication with internal and external customers.

  • Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.

  • Support the mission, vision, and values of Midco.

  • Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.

  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.

  • Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.

  • Multi-task without the loss of efficiency or composure.

  • Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.

  • Adhere to and actively follow Midco policies and procedures.

  • Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

  • High school diploma or GED required.

  • BS/BA in Marketing or Business Administration preferred.

  • At least 1 year of previous sales or relevant customer service/sales experience in a call center environment required.

  • Ability to meet and over-achieve quota or goals.

  • Working knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).

  • Experience working with Microsoft Dynamic or similar CRM.

  • Proficient keyboard skills

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • Must remain at workstation for long periods of time.

  • Extremely time sensitive in order to meet customer demand.

  • Heavy keyboard/mouse usage required with repetitive movements.

  • The noise level in the work environment is moderate to loud.

  • Employees may be required to work in excess of 40 hours per week.

  • Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.

ABOUT MIDCO

Midco has been blazing trails since 1931, bringing innovation to the world of communications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco fiber proudly serves more than 440,000 residential and business customers in 400 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By 2025, Midco will deploy 10G, the next great leap for broadband – while also expanding its fixed wireless network to rural areas. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free Midco internet & cable TV

  • Get involved: Midco supports volunteerism and community service

  • Generous 401(k) match and paid time away from work programs

  • And many more (https://www.midco.com/careers/benefits-and-culture/)

Visit midco.com/careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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