Farmers Insurance - Jeff Kistler Agency Customer Service Representative in Sioux Falls, South Dakota

Customer Service RepresentativeFarmers InsuranceFun family oriented team!Job descriptionWill spend a significant amount of time answering phone calls and making calls to set up appointments.Discuss with customers on telephone and provide information on the companys products and services.Record all conversations with clients with details of inquiries or complaints and action steps that were taken.Understand the companys insurance policies and products and be able to tell whether a policy covers a type of loss or not.Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.Send newsletters, mails, and other forms of correspondences to customers.Forward all filed claims to the appropriate department for handling and investigation.Work with other departments and provide support to them.Assist clients in filling outipolicy documents and contact them whenever any error is discovered, or when it needs to be corrected.Receive visiting customers and provide them with necessary assistance.Manage and protect the reputation of the company.Maintain strong clientele relationship with customers.Take payments over the phone and in person.Willing to become licensed in property and casualty life and health within one year.Requirements Knowledge, Skills, and Abilities for the Insurance Customer Service Representative Post:To succeed as an insurance customer service representative, the perfect candidate needs to possess the following qualities, skills, abilities, and knowledge, which most employers require:Ability to multi-task.Ability to handleidifficult customers and resolve the issue.Effective communication skills both verbal and non-verbal.Must always be friendly and willing to provide assist others.Ability to recall data and details.Basic computer and typing skills.Must be punctual at all times and able to put in flexible working hours.A good listener with sound judgment.Ability to cope in a fast-paced job environment.Must be able to critically analyze all situations and solve problems efficiently.