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QBE The Americas Field Claims Manager - Crop (All Locations) in SIOUX FALLS, South Dakota

Ensure efficient claims operations by coordinating the distribution of losses, providing technical knowledge and assistance and managing a team of field personnel and adjusters.less thanp>less thanb>Primary Responsibilities less than/b>less thanbr>* Oversee the management and auditing of all claims within assigned area of responsibility throughout the process from notice of loss to paymentless thanbr>* Communicate with agents, claimants, field staff and other key stakeholders around claim status, disputed claims, product documents, escalated questions and problems and general information requestsless thanbr>* Manage a field claims team by setting expectations and goals, leading training to develop technical claims skills and communicating with adjustersless thanbr>* Review field claims of $100,000; effectively resolve escalated claims issuesless thanbr>* Ensure all claims files are ready to be keyed in the officeless thanbr>* Maintain loss reserves in adherence with company guidelinesless thanbr>* Assist claims administrator with claim assignments as necessaryless thanbr>* Audit adjuster expense vouchers by performing random field audits and tracking individual adjuster activityless thanbr>* Develop, present and follow through with adjuster training and presentations; assist in the development of field training presentationsless thanbr>* Collaborate with the Underwriting department to facilitate policy corrections to ensure alignment with company guidelinesless thanbr>* Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibilityless thanbr>less thanbr>less thanb>Required Education less than/b>less thanbr>Associate's Degree or equivalent combination of education and work experienceless thanbr>less thanbr>less thanb>Required Experience less than/b>less thanbr>4 years relevant experienceless thanbr>less thanbr>less thanb>Required Licenses/Certifications less than/b>less thanbr>Crop Adjuster Proficiency Program (CAPP) accreditation, Valid Driver's Licenseless thanbr>less thanbr>less thanb>Preferred Competencies/Skills less than/b>less thanbr>* Effectively manage one's own time and the time of othersless thanbr>* Communicate information in a clear, well-organized and professional mannerless thanbr>* Adjust plans, goals and actions to meet changing prioritiesless thanbr>* Identify information and facts that are necessary and relevant for the purposes of evaluating a claimless thanbr>* Mentor others by providing guidance and encouragement; coach others by providing timely, candid feedbackless thanbr>* Collaborate with internal and external customers and key stakeholdersless thanbr>* Build constructive and cooperative working relationshipsless thanbr>* Respond calmly, quickly and decisively to unpredictable or unexpected events and changesless thanbr>less thanbr>less thanb>Preferred Education less than/b>less thanbr>Bachelor's Degree or equivalent combination of education and work experienceless thanbr>less thanbr>less thanb>Preferred Experience less than/b>less thanbr>* Experience crop adjusting including multi-peril and crop hailless thanbr>* increasing levels of responsibilityless thanbr>less thanbr>less thanb>Preferred Knowledge less than/b>less thanbr>* Working knowledge of Windows applications, general computer hardware and software and Microsoft Office Suiteless thanbr>* Working knowledge of business and financial acumenless thanbr>* Applied working knowledge of claims adjusting and handling best practices; general knowledge of crop market trendsless thanbr>less thanbr>less thanb>QBE Cultural DNA less than/b>less thanbr>Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our