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QBE The Americas Field Claims Manager - Crop (All Locations) in SIOUX FALLS, South Dakota

Ensure efficient claims operations by coordinating the distribution of losses, providing technical knowledge and assistance and managing a team of field personnel and adjusters.Primary Responsibilities * Oversee the management and auditing of all claims within assigned area of responsibility throughout the process from notice of loss to payment* Communicate with agents, claimants, field staff and other key stakeholders around claim status, disputed claims, product documents, escalated questions and problems and general information requests* Manage a field claims team by setting expectations and goals, leading training to develop technical claims skills and communicating with adjusters* Review field claims of $100,000; effectively resolve escalated claims issues* Ensure all claims files are ready to be keyed in the office* Maintain loss reserves in adherence with company guidelines* Assist claims administrator with claim assignments as necessary* Audit adjuster expense vouchers by performing random field audits and tracking individual adjuster activity* Develop, present and follow through with adjuster training and presentations; assist in the development of field training presentations* Collaborate with the Underwriting department to facilitate policy corrections to ensure alignment with company guidelines* Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibilityRequired Education Associate's Degree or equivalent combination of education and work experienceRequired Experience 4 years relevant experienceRequired Licenses/Certifications Crop Adjuster Proficiency Program (CAPP) accreditation, Valid Driver's LicensePreferred Competencies/Skills * Effectively manage one's own time and the time of others* Communicate information in a clear, well-organized and professional manner* Adjust plans, goals and actions to meet changing priorities* Identify information and facts that are necessary and relevant for the purposes of evaluating a claim* Mentor others by providing guidance and encouragement; coach others by providing timely, candid feedback* Collaborate with internal and external customers and key stakeholders* Build constructive and cooperative working relationships* Respond calmly, quickly and decisively to unpredictable or unexpected events and changesPreferred Education Bachelor's Degree or equivalent combination of education and work experiencePreferred Experience * Experience crop adjusting including multi-peril and crop hail* increasing levels of responsibilityPreferred Knowledge * Working knowledge of Windows applications, general computer hardware and software and Microsoft Office Suite* Working knowledge of business and financial acumen* Applied working knowledge of claims adjusting and handling best practices; general knowledge of crop market trendsQBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:*We are customer-centred*We are technical experts*We are diverse*We are fast-paced*We are courageous*We are accountable*We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practicesUS Only - Travel Frequency Occasional (approximately 5-10 trips annually)US Only - Physical Demands General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 2

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