Sanford Health Help Desk Support Technician - IT Support Services in Sioux Falls, South Dakota

Job Title: Help Desk Support Technician | IT Support Services | Multi-City

City: Enterprise

State: Multi-State

Department : IT Support Services

Job Schedule: Full Time

Shift: Varies

Hours Per Shift: 8 hr

JOB SUMMARY

Serve as initial primary point of contact to Sanford technology end users by receiving calls and electronic requests. Must understand and utilize best practice principles to provide front line support and best possible customer service in a timely manner. Resolve issues on first call when possible using knowledge retained from training and searching resource materials available. Record issues in the software database. Demonstrate high level of commitment to being the customers advocate. Possess the ability to comprehend and retain dynamically changing information relevant to supporting the department and organization. Demonstrate a high level of accountability on all operational duties and adhere to expected standards. Follow documented processes paying close attention to detail. Recognize potential problems or patterns of events and react responsibly. Must demonstrate professional writing skills and complete all phases of call records as directed. Must be able to multi task. Demonstrate aptitude in problem determination and diagnose technical and business issues. Applicants are required to be trained on all shifts. The TSC is 24/7/365 with three shifts; day, evening, and night shifts to support the organization at all times

POSITION RESPONSIBILITIES

Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact. Maintains a sense of urgency and a positive attitude. Facilitates the resolution of customer problems, issues, or concerns. Follows standards and procedures that are relevant to one's own function and initiative. Provides a quality of service that customers describe as excellent. Exhibits a personal standard of excellence marked by honesty and integrity.

QUALIFICATIONS

Help Desk Support Certification preferred. Associate's degree required or 2 years' experience in a customer service role.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Multi-City

State: Multi-State

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: req23832