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Hy-Vee Food Stores Hy-Chi Department Cook - Part Time in Sioux Falls, South Dakota

Job Title: Hy-Chi Department Cook FLSA: Non-Exempt

Department: Hy-Chi Revision Date: 05/2018

General Function:

As an Hy-Chi Department Cook, this position will be responsible for preparing various foods for the Hy-Chi department. You will be responsible for food in hot and cold cases. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director, Assistant Director; Store Operations, Perishables; Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Hy-Chi Assistant Department Manager; Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by:

  • escorting them to the products for which they’re looking

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience

  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Prepares the woks: cleans with water first, woks are heated to an appropriate temperature using gas, and oil is added to the wok for the cooking process.

  • Cooks soups first and then meats.

  • Prepares vegetables and ready sauces adding spices, etc. Combines all the ingredients with the meat.

  • Places food in hot cases, monitors amounts, and refills as necessary.

  • Orders product and supplies when necessary or notifies department head of needs.

  • Cleans work area at the end of the shift.

  • Fills the cold case with fresh-made food.

  • Prepares items for the next day after everything else is done; meats in freezer, etc.

  • Understands all aspects of the Hy-Chi kitchen.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Checks rice as time permits.

  • Takes customer orders at the Hy-Chi department counter when necessary.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Education and Experience:

High school or equivalent; Training provided

Physical Requirements:

  • Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.

  • Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, and color vision (ability to identify and distinguish colors).

  • Must be able to perform the following physical activities: Balancing, kneeling, reaching, standing, walking, pushing, pulling, finger dexterity, lifting, grasping, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions

  • Must be able to add, subtract, multiply, and divide whole numbers.

  • Must have the ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

Working Conditions:

This position is continually exposed to noise and temperature extremes and frequently exposed to cleaning chemicals/solvents. This is a fast paced work environment with a significant amount of pressure to meet deadlines.

Equipment Used to Perform Job:

Wok, cooking spoons, buckets (vegetables), knives, and cutting boards.

Contacts:

Has daily contact with store personnel, customers, and the general public.

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