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Sanford Health Lead Guest Services Representative - East patient building - FT Evenings in Sioux Falls, South Dakota

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

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Facility: East Patient Building
Location: Sioux Falls, SD
Address: 1305 W 18th St, Sioux Falls, SD 57105, USA
Shift: Evening
Job Schedule: Full time
Weekly Hours: 40.00

Job Summary

Assists management in coordinating the general workflow of the Guest Service environment. Assists with staffing issues, scheduling maintenance, department training and orientation of new employees. Ensures consistency of workload dissemination. Excellent computer, telephone, office and interpersonal skills. Assists in taking ownership of the day-to-day operations of the Guest Services functions including, but not limited to, data entry, reports, informational changes, deletions, time and attendance, etc. Informs appropriate resource of malfunctioning equipment. Orders department office supplies and maintains appropriate par level, assuring staff's ability to perform their roles. Directs patients, family members, visitors and guest to patient rooms, various hospital departments, clinics and other Sanford locations.

Provides logistical information to patients and visitors regarding available lodging and area businesses, serving as a resource to ensure information is accurate and up-to-date. Maintains and ensures all working and patient areas are in reasonable order. Communicates effectively with a wide variety of people and different age groups. Possesses tactfulness and persistence alongside the demonstrating the ability to remain patient and calm. Demonstrates ability to make quick decisions while remaining emotionally stable during crisis events. Displays extraordinary professionalism and tact when interacting with customers and employees.

Demonstrates empathy and a caring attitude towards customers under stress. Effectively motivates staff in order to attain organizational goals. Supports leadership in customer service initiative for the front line staff. Possesses a positive attitude and ability to adapt easily to change. Perceives the needs of patients, visitors and family members, offering assistance to them as appropriate. Supports Sanford in serving as a department resource for the service excellence culture and the mission, vision and values. Possess excellent communication skills and the ability to support all levels of the organization. Possesses ability to demonstrate organizational skills and accuracy.

Department Details

This will be a full-time Lead role for Guest Services working hours from the afternoon into the evening. The shift will generally be from 12:30pm-9:00pm, but the flexibility to adjust hours to help cover vacant shifts in times of need may occasionally be needed.


High school diploma or equivalent preferred.

Minimum of two years customer service experience required.


Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Job Function: Customer Support Services
Req Number: R-48228
Featured: No