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Sammons Financial Group Life Disbursements Specialist in Sioux Falls, South Dakota

Sammons® Financial Group’s (SFG) member companies offer some of today’s most sought after life insurance, annuity, and retirement planning products. Unlike most financial organizations, our companies are not publicly traded, which means we’re focused on long-term value rather than short-term earnings pressures. As a privately held company, our leaders and employees remain consistently focused on long-term growth, making decisions that allow us to deliver on our commitments to customers, distribution partners, our employees, and our communities. Individually, our companies provide value in the products and services they offer. Together we represent a history of strength and longevity.

What you can expect when you join SFG:

  • A casual dress code including jeans

  • A rich company culture driven by private ownership and intentional leadership inspiring employees to engage in our healthy, high-performing and values based culture.

  • Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO and generous number of paid holidays

  • Great benefits including medical, dental, vision, wellness plan, charitable giving programs, education assistance… to name a few ESOP-A generous 100% company funded retirement plan

What you can expect as a Life Disbursements Specialist:

This person will provide customer service and administrative support in the Life Disbursements Department. Review client and agent request and process each request with accuracy and completeness, ensuring service standards are met.

  • Review and process a large variety of Life Disbursements requests including but not limited to: withdrawals, loans, surrenders, 1035 exchanges, anuitization and other processes and disbursements related transactions in our multiple system environment; maintain quality and production numbers that meet the department expectations on a consistent basis.

  • Manage multiple responsibilities and processes, ensuring all items are reviewed and completed according to the specified service standards. Proactively request support from others as needed to maintain service standards, as well as offering assistance when other processes require additional support. Be able to handle multiple job functions such as workflow requests, incoming and outgoing calls, e-mails, noting files, faxing, and mailing.

  • Communicate both verbally and in writing with policy owners, agents and internal support departments in matters relating to Life Disbursements requests. Provide this service with the needs of the customer at the forefront, using the corporate shared values as the guide for all interactions.

  • Maintain and use product and procedure knowledge of various companies serviced. Be familiar with both discontinued and current products, as well as the different companies and products that have been assumed by Midland National or North American.

  • Acquire and maintain Federal and State tax regulations and compliance knowledge related to life insurance products, service and features and apply this knowledge to our multiple system environment.

  • Research policy history in order to provide information to external or internal customers or agents.

  • Acquire and utilize knowledge of multiple systems, including Microsoft Word, Excel and, Outlook, Edify, Cyberlife, Imaging, LifeComm, Life70, Class and other Sammons internal web based processing and workflow systems.

  • Maintain the ability to recognize problems and analyze information to determine the correct course of action for escalated and complex matters including, but not limited to: Divorce Settlements, Power of Attorney paperwork and Trust Documents.

  • Drive to meet/exceed all performance goals including KPIs (key performance indicators), SLAs (service level agreements) and other communicated standards.

  • Proactively participate in daily huddle board discussions offering ideas, insights and support.

  • Actively participate in problem solving sessions (standard work, root cause problem solving, etc.) as requested by your manager.

  • Take ownership of implementing standard work and other changes into your daily work processes.

  • Continuously strive to create a positive customer experience throughout all customer interactions, request processing/handling, and problem-solving efforts.

  • Demonstrate behaviors consistent with corporate shared values, Sammons Leadership Series (SLS) principles, and our employee-owner culture.

  • Comply with internal Model Audit (MAR) and Records Inventory Management (RIM) procedures.

  • Acquire and utilize a basic understanding of accounting principles as related to the processing of service requests, be able to research errors, and proactively help to ensure suspense reports and suspended policy listing are maintained; proactively help to ensure suspense reports are kept within company standards; diligently work to ensure that all corrections are handled according to procedures.

  • Demonstrate behaviors consistent with corporate shared values, Sammons Leadership Series (SLS) principles, and our employee-owner culture.

  • As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.

  • Assist management with determining and implementing process improvements and efficient workflow methods.

  • Work on special projects as assigned by your team leader, manager or other leaders.

  • Maintain a positive and professional approach.

  • Provide back-up support for other team members.

  • All other duties as assigned by manager.

What we are looking for:

+ + 2 years’ relevant work experience in the insurance industry/ financial services preferred

  • Background in life insurance processing preferred

  • Above average 10 key and typing skills

  • Excellent verbal and written communication skills

  • Organized and detail orientated

  • Strong problem solving skills

  • Leadership ability and strong people skills

  • Self-motivated

  • FINRA regulations may require fingerprinting for this position; Management reserves the right to determine and approve incumbent suitability for this position

  • Due to the financial nature of this position, a credit check is required