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SONIFI Solutions, Inc. Network / Technical Support in Sioux Falls, South Dakota

Network / Technical Support

Sioux Falls, SD, USA ● United States ● Virtual Req #304

Tuesday, May 11, 2021

SONIFI® Solutions prides itself on being the leader in technology solutions for the hospitality and healthcare industries. Today our team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. Working with global brands like AT&T, LG and Samsung and leveraging technology from Google and Amazon. SONIFI's core solutions include: interactive television, streaming, Internet access, Free-To-Guest, and integrations along with unparalleled nationwide technical support and professional services.Proudly, our technology solutions can be found across the world, including all of North America, United Kingdom, Australia, Spain and South Africa. if you thrive in a dynamic environment with challenging, yet rewarding work, we would love to hear from you.

Network/Technical Support – Great Pay, Benefits, and a Growing Team. This is a position working with new technology such as streaming service, mobile device applications, interactive television services, casting technology, and continuous cutting-edge technology.

We are looking to add several Network/Technical Call Center Agents to our team in full-time, non-exempt positions. We are considering on-site as well as fully remote team members for this position so if you enjoy a casual dress working environment, or are looking to work remotely, we would love to hear from you!

These positions are in our Technical Assistance Center where our team provides business to business support to the hospitality staff and supports the hospitality customers. If you have a passion for getting to the root of problems and enjoy troubleshooting this is a job for you! The shifts are flexible which may involve working mid or night shifts and may require some weekend and holiday shifts to ensure 365-day coverage. Premium Shift Differential Pay! You will provide technical support to other departments within SONIFI, International Licensees, SONIFI customers, Field Service Representatives and Service Partners, along with dispatching field service technicians as needed. These positions require analytical thinking. Organizational, communicational, and customer service skills are a must. Individuals must have a desire and willingness to learn and maintain knowledge.

What you’ll need:

  • A minimum 2-year technical degree or the equivalent combination of education and or work experience.

  • Fundamental knowledge of Windows, Linux and UNIX in addition to a strong technical aptitude.

  • Fundamental knowledge of routers, switches, OSI model, wireless protocols.

  • Experience in a technical call center is preferred.

  • Communication skills and the ability to multi-task.

  • Effectively apply problem resolution techniques while troubleshooting in a team environment.

  • Bi-lingual is a plus.

  • Desire to advance within a leading-edge technology company!

    Together, we can build your future! We offer a competitive salary and a great benefits package, which includes Health, Dental, Vision & Life Insurance, 401(k) with company match, 11 Company-paid Holidays, Paid Time Off and a variety of additional benefits! We even have an on-site cafeteria and fitness center in our Sioux Falls office! (Due to COVID-19 protocols our cafeteria and fitness center are not currently open.)

    SONIFI values diversity and we are proud to be an EEO/AA employer: Minority/Female/Disability/Veterans.

    If you require assistance in filling out our online application, due to a disability, please contact Human Resources at 605-988-1000.

    For more information about Equal Employment Opportunity, please visit: .

Other details

  • Pay Type Hourly

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  • Sioux Falls, SD, USA

  • United States

  • Virtual