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Job Information

Great Western Bank Operations Manager II in Sioux Falls, South Dakota


General Description and Essential Functions

The Operations Manager II is responsible for overseeing the day to day functions of multiple business lines within loan operations, loan servicing, and credit card operations at Great Western Bank. This position must demonstrate the ability to function with regular deadlines and a focus accuracy, efficiency, and team development.

  • Lead three separate departments focused on loan operations, loan servicing, and credit card operations. This position would require leadership and oversight of commercial, mortgage, and consumer loan operations, along with credit card servicing.

  • Reporting structure for this position will entail three to four direct reports, along with 20+ support staff indirectly reporting to this leadership role. The position will include responsibilities such as process development, staff development and mentoring, strategic thinking, risk management, and budget planning.

  • Maintain quality controls within your area and ensure that all policies and procedures are in place and followed.

  • Maintain and develop department key metric reporting that can be used to show department performance.

  • Provide quality customer service to internal and external customers, and focus on developing employees to be passionate about customer service.

  • Must possess the ability to multitask in a professional, fast paced, and high traffic environment.

  • Exercise discretion, strong interpersonal skills and independent judgment with respect to some of the most significant functions within the bank.

  • Become a trusted resource for internal customers.

  • Identify, analyze, and resolve complex issues related to product lines within chain of command. Work to implemented processes that reduce risk/issues long term.

  • Ensure compliance with pertinent rules, regulations and guidance’s associated with banking.

  • Demonstrate advanced knowledge of the applications used in respective area and utilize internal and external resources related to the proper function of these applications.


  • Bachelor’s degree in business administration, finance, or related field.

  • 5 years of banking or financial industry experience.

  • Ability to analyze and interpret complex data.

  • Advanced computer skills.

  • Must be detail oriented.

  • Previous management experience required.

  • Must have a proven record of leadership.

Job Expectations

  • Perform other job-related duties or special projects as assigned.


  • Negotiating

  • Problem Solving

  • Develop Direct Reports

  • Managerial Courage

  • Organizational Agility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)