Citi Originations Tech Lead in Sioux Falls, South Dakota

  • Primary Location: United States,South Dakota,Sioux Falls

  • Other Location: United States,Florida,Jacksonville; United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18046411


GCT NAM Branded Cards

Business Analysis Group Mgr

Title: Branded Cards Originations Tech Leader

C-Level: C14

Primary Location: Sioux Falls, SD

SecondaryLocation: Jacksonville, FL & Irving, TX

Brief Description of the Organization

Citi’s Global Consumer Bank (GCB) is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.

Citi’s Global Consumer Technology (GCT) organization serves the GCB global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.

Overview of the Role

Responsible for the overall vision, technical capabilities and roadmap of the Branded Cards IT platform. You will engage with businesses around the World, and shape business and product requirements into platform requirements. You will own the overall platform business plans and roadmaps (year over year, 3 year plans, long term vision), driving product development for new initiatives, making appropriate tradeoffs to optimize time-to-market, maintaining the product roadmap, and clearly communicating goals, roles, responsibilities and desired outcomes throughout the company.

This role will build a team of Business Analysts who are responsible for different platform originations feature areas (Account Opening, Credit Initiation & Decisioning, Account Fulfillment, Account Maintenance, Credit Line Management, et al.).The Originations Tech Leader will lead a team of Business Analysts and engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products. You must be responsive, flexible and able to succeed within an open collaborative peer environment.

Candidates must have excellent product and platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience. Candidates will have a demonstrated track record managing all aspects of a successful software or technology product or platform throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition. Candidates should have strong data-driven analytical skills and be able to operate and thrive with partial information and ambiguity and have a track record of building successful teams.

Ideal candidates will have a background in high-throughput, transaction processing platforms; at least 10+ years demonstrated work experience, great analytical skills, strong business judgment, superb communication skills, excellent interpersonal skills, and the ability to resolve conflicts and set priorities, and outstanding customer insight, with a significant understanding of financials.

Objectives of the Role

  • Develop, gain approval, and execute a data strategy across Brands and Global Data Management, inclusive of platform requirements, analytic tools recommendation and deployment, talent support, and alignment with Citi GCB technology and data priorities

  • Reduce data redundancy

  • Identify and fill critical business and operational gaps

  • Work with the business and Data Governance to establish strong governance routines and processes

  • “Operationalize” data for the benefit of Brands between front office and Operations

Skills and Work Activities that support these responsibilities include

  • Identify current activities and determine redundancies/overlap across other areas within or outside of Branded Cards; develop action plan to rationalize/consolidate/shift activities

  • Understand critical data processes within and across Branded Cards; identify critical gaps and develop and implement game plan to close

  • Work with front and back office partners to establish appropriate governance routines and processes (MCAs) in concert with other Branded Cards governance functions and CBORC

  • Work with front office partners to operationalize work product of team – establish transparent routines and processes (e.g., project prioritization, workflow approval processes, testing and validation) designed to effectively deploy resources

  • Develop next phase of data management and operations strategy on behalf of Branded Cards, in conjunction with critical partners such as Risk, Marketing, and Operations

  • Develop strong, trust-based relationships with critical internal business partners


  • Bachelor’s degree or equivalentexperience

  • 10+ years relevant workexperience, including product management experience, including minimum of5 years of management experience

  • Experience shaping businessstrategy for technical products or services

  • Demonstrated ability todefine, prioritize and deliver best in class software serviceproducts

  • Thinks strategically, but stayson top of tactical execution

  • Capacity to develop, and maintaincomprehensive set of business plans and financial models

  • The ability to succeed in across-matrixed organization that relies on building support in othergroups

  • Capacity to adapt to shiftinggoals and activities. Capacity to manage multiple activities in parallel

  • Self-starter with the ability todefine goals and strategies with minimal management oversight

  • Willingness to take risks todevelop a business in unchartered waters, ambition to build a newreference for the payment industry

  • Has the innate ability toinspire passion in others, a proven leader

  • Strong analytical and quantitativeskills; Data driven and results-oriented

  • Must be on-site at least 80% ofthe time and take an active role as a senior leader at the site

  • Must have a comprehensiveunderstanding of the financial impact from decisions affecting domainscope, staffing, technology, and calendarization of deliverables

  • A proven track record of leadinga visionary strategy to deliver global, company-wide platform services atenterprise large scales

  • Experience in affecting largeculture change