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Sanford Health Patient Accounts Representative - Sioux Falls or Fargo in Sioux Falls, South Dakota

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

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Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: Day
Job Schedule: Full time
Weekly Hours: 40.00

Job Summary

Primarily concerned with the billing and collection of accounts receivable. Coordinates activities with third party agencies, insurance companies and patient. Engages in a program of follow-up on delinquent accounts. Responsible for the correct and accurate maintenance of records. Have initiative, common sense and the ability to use discretion and independent judgment in making decisions in varied situations as it relates to patient accounts. Be firm in a courteous and tactful manner in dealing with patients. Does follow-up on the Accounts Receivable Aging Analysis to make sure all accounts are being worked. Handles the calls from patients or responsible parties of accounts. Also, handles calls from individuals who may be entering the hospital at a future date. Responsible for all follow-up in connection with the collection of account balances due. This will include contacts by telephone with insurance companies and agents, other departments of the hospital, patients, etc. Collection notes will be reviewed at appropriate time intervals for determination of further collection action. This action may include telephone contact or computer generated collection letters. Maintenance of accurate information within the computer system to enable others to determine where the account is within the collection process. Will handle incoming telephone inquiries and incoming mail on all accounts within their responsibility. This will include the writing and typing of correspondence in answer to these inquiries. Will review accounts and determine when all collection efforts by the hospital have been exhausted and then refer the unpaid account on for further collection action with the collection agency. Will work closely with the collection agency in the correlation of the information to enable the collection agency to correctly deal with the accounts. The work day will be 90-95% spent on the phone either receiving calls, or making collection calls to patients, physicians, departments or insurance companies. Consistently demonstrates ability to input data accurately into computer system. Consistently ensures data is entered accurately and in timely manner. Consistently answers the telephone courteously by the third ring. Consistently takes accurate messages by repeating key information to verify accuracy. Maintains and updates computer skills as needed for work assignments. Demonstrates the ability to utilize software applications for maximum efficiency. Consistently demonstrates the ability to efficiently and effectively manage all claims. Consistently ensures all accounts are processed within a timely manner. Consistently ensures verbal communication is courteous, complete, and professional whether using phone or personal contact (co-workers). Consistently ensures written communication is accurate, complete, and professional in look whether word processing or using email. Ensures all reports are accurate and completed in a timely manner. Be able to work with growth and development needs of unique client populations. Strong communication skills. Be able to utilize all office equipment including personal computer and application software, printer, FAX, copier, multi-line telephone system. Excellent written and oral communication skills, including English usage, grammar, punctuation, and style. Ability to use appropriate reference materials. Ability to multi-task. Good working knowledge of collection laws as well as requirements of collection agencies mandated under the FDCPA standards. Have good working knowledge of submission of claims for all payors. Be able to manually calculate patient portion based on insurance benefits, though the system will calculate the same information. Have good working knowledge of all collection policies set forth by the Accounts Receivable department. Tact and courtesy in dealing with patients. Cooperation with other workers. Memory for detail. Considerable initiative and judgment involved in estimating credit risks, devising plans for payment and collecting delinquent accounts. Familiarity with Data Processing capabilities and procedures is necessary. Possess problem solving skills, as well as the ability to work and communicate effectively with other department supervisors and management. Be of sound character.


Minimum of a high school education, however, some trade course classes in accounting, business and communications would be very helpful in this position.

Previous experience in billing preferred but not required. Call Center experience preferred.


Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Job Function: Revenue Cycle
Req Number: R-49923
Featured: No