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Sammons Financial Group Policy Billing & Premium Specialist in Sioux Falls, South Dakota

Sammons® Financial Group’s (SFG) member companies offer some of today’s most sought after life insurance, annuity, and retirement planning products. Unlike most financial organizations, our companies are not publicly traded, which means we’re focused on long-term value rather than short-term earnings pressures. As a privately held company, our leaders and employees remain consistently focused on long-term growth, making decisions that allow us to deliver on our commitments to customers, distribution partners, our employees, and our communities. Individually, our companies provide value in the products and services they offer. Together we represent a history of strength and longevity.

What you can expect when you join SFG:

  • A casual dress code including jeans

  • A rich company culture driven by private ownership and intentional leadership inspiring employees to engage in our healthy, high-performing and values based culture.

  • Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO and generous number of paid holidays

  • Great benefits including medical, dental, vision, wellness plan, charitable giving programs, education assistance… to name a few ESOP-A generous 100% company funded retirement plan.

What you can expect as a Policy, Billing and Premium Specialist

This person provides professional, accurate, timely and accountable customer service in the Life and Annuity Premium Department. Perform premium functions for both Life and Annuity products and contracts by being able to utilize, navigate and understand multiple computer system while maintaining high quality work. Responsible for various functions associated with the Premium Department, which includes but is not limited to: Applying Premium Payments for both Individual and Group Premium, setting up Electronic Funds Transfer (EFT) Deposits and Issuing Premium Refunds.

Essential Functions:

  • Provide professional, high level service on inbound and outbound calls to clients and agents in order to assist with resolving complex issues and to help improve the day to day handling and communications of processing requirements.

  • Review and process a large number of Premium items for both Life Policies and Annuity Contracts. Maintain quality and production numbers that meet the department expectations on a consistent basis.

  • Manage multiple responsibilities and processes, ensuring all items are reviewed and completed according to the specified service standards. Proactively request support from others as needed to maintain service standards, as well as offering assistance when other processes require additional support.

  • Maintain product and procedure knowledge of the various companies serviced. Be familiar with both discontinued and current products, as well as the different companies and products that have been assumed by Midland National or North American.

  • Acquire and maintain an appropriate level of industry related knowledge.

  • Research contract history in order to provide information to external or internal customers or agents. This includes matters related to service history and timelines, taxes/tax reporting, corrections and accounting.

  • Acquire and maintain knowledge of multiple systems, including, PolicyLink, Life70, Life Comm, Class, Cyberlife and other internal web based processing and workflow systems.

  • Acquire knowledge of federal and state regulations that pertain to the servicing of annuities and life insurance policies including, but not limited to: federal and state tax withholding, reporting requirements and contribution limits.

  • Maintain the ability to recognize problems and analyze information to determine the correct course of action for escalated and complex matters. Make sound business decisions during these times by utilizing critical thinking.

  • Demonstrate behaviors consistent with the corporate shared values, Sammons Leadership Series (SLS) principles, and our employee-owner culture.

  • Comply with internal Model Audit (MAR) and Records Inventory Management (RIM) Procedures;

  • Acquire a basic understanding of accounting principles as related to the processing of service requests, be able to research errors, and proactively help to ensure suspense reports are kept within company standards. Diligently work to ensure that all corrections are handled according to procedures.

  • Assist management with determining and implementing process improvements and efficient workflow methods.

  • Maintain a positive and professional approach.

  • Provide back-up support for other team members.

  • As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.

  • All other duties as assigned by Manager/Team Leader.

  • Drive to meet/exceed all performance goals including KPIs (key performance indicators), SLAs (service level agreements) and other communicated standards.

  • Proactively participate in daily huddle board discussions offering ideas, insights and support.

  • Actively participate in problem solving sessions (standard work, root cause problem solving, etc.) as requested by your manager.

  • Take ownership of implementing standard work and other changes into your daily work processes.

  • Continuously strive to create a positive customer experience throughout all customer interactions, request processing/handling, ad problem-solving efforts.

  • Commitment to embrace SFG shared values (Respect, Accountability, Integrity, and Openness)

  • As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.

What we are looking for:

  • Minimum 2 years' relevant work experience in the insurance industry

  • Background in life insurance/annuity processing

  • Ability to adapt to frequent change

  • Ability to exercise good judgment while utilizing critical thinking

  • Exceptional time management skills

  • Above average 10 key and typing skills

  • Excellent verbal and written communication skills

  • High level of accuracy

  • Proficient working with Microsoft Office

  • Self-motivated; ability to work independently and efficiently