Fiserv Program Manager in Sioux Falls, South Dakota
We are seeking an Enterprise Program Manager responsible for aligning the delivery organization to the sales proposal and ensuring Fiserv’s ability to deliver the solution on 1) large, bundled, engagements or 2) a portfolio of projects for a specific client. Large, bundled programs are defined as multiple product implementations crossing multiple business areas combined with software development, systems integration and data conversion and/or custom product development. Enterprise Program Managers play a critical leadership role and serve as an escalation point internally and externally for the program. In addition, the Program Manager is the executive level communicator with the Client throughout the program lifecycle.
As the Enterprise Program Manager, you will be responsible for delivering within specified time, cost, quality, and contract parameters and ensuring client satisfaction. Scope of responsibility includes oversight and management of multiple programs and/or products, leveraging various skill-sets ensuring a consistent usage of standard program management practices, under one umbrella. You will provide overall leadership, vision, strategic planning and oversight of the execution of plans to ensure successful delivery against the overall delivery roadmap. The Enterprise Program Manager role will give you the opportunity to exercise a wide variety of skills and experiences as this role blends program management, relationship management, and process improvement/organizational change skills into a delivery executive that is empowered to deliver on the promise of One Fiserv.
Essential Job Responsibilities:
Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program.
Builds and fosters a high-performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work.
Builds client relationships and seen as a single point of escalation during implementation to build referenceable clients. Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.
Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.
Ensures predictable, consistent, and successful program delivery by establishing joint agreement of the foundational Engagement Control components including.
Governance: Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.
Communication Plan: Framework with regard to how information is distributed; types of meetings (Fiserv and Fiserv/Client) and alignment of associated tools.
Project/Program Management: Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management.
Establishes mechanisms to set and manage expectations and ensure on-going control of the program.
Performs ongoing review of program status; identifies risks. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate.
Bachelor’s Degree in business or equivalent work experience.
7+ years of senior project management experience.
Experience in client facing consulting / professional services.
Experience in custom software product development, systems integration, and/or software implementation services.
Experience in driving large scale change efforts.
Experience with matrix management of cross-functional processes and teams.
Expertise with Microsoft Office and Project Management tools.
Excellent professional communication skills, written and verbal, including expressing ideas clearly and logically to all levels within the organization; the ability to communication technical concepts to non-technical customers in a clear manner; and the ability to interact with senior and executive level management.
Excellent interpersonal skills including the ability to work independently with minimal supervision, resolve conflicts, and mange problems
Proven ability to build strong relationships and strategic partnerships with external and internal key stakeholders/customers across diverse groups.
Excellent time management and organizational skills.
Proven ability to work in a fast paced, high touch, client focused environment.
Excellent planning and organization skills with the ability to manage and prioritize multiple tasks.
Excellent negotiation, conflict, and judgment skills to balance Fiserv and Client goals to ensure overall objectives are met.
Travel up to 50% to client site, incremental for internal meetings as needed. (Post COVID Pandemic)
3 + years of program management experience delivering multiple product implementations crossing multiple businesses.
Project Management Professional (PMP) certification preferred.
Information Technology Infrastructure Library (ITIL) awareness.
Experience in banking, financial services, and/or software industries desired.
Six Sigma training desired.
Fiserv experience a plus.
Process management/improvement in the area of solution/implementation delivery methodologies strongly preferred.
Varied and inconsistent by client site.
Remote from home office.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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