Citi Rewards Tech Head in Sioux Falls, South Dakota
Primary Location: United States,South Dakota,Sioux Falls
Other Location: United States,Florida,Jacksonville; United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18046399
GCT NAM Branded Cards
Business Analysis Sr Group Mgr
Title: Branded Cards Rewards Tech Head
Primary Location: Sioux Falls, SD
Secondary Location: Jacksonville, FL & Irving, TX
Brief Description of the Organization
Citi’s Global Consumer Bank (GCB) is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.
Citi’s Global Consumer Technology (GCT) organization serves the GCB global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.
Overview of the Role
Responsible for the overall vision, technical capabilities and roadmap of the Branded Cards IT platform. You will engage with businesses around the World, and shape business and product requirements into platform requirements. You will own the overall platform business plans and roadmaps (year over year, 3 year plans, long term vision), driving product development for new initiatives, making appropriate tradeoffs to optimize time-to-market, maintaining the product roadmap, and clearly communicating goals, roles, responsibilities and desired outcomes throughout the company.
This role will build a team of Business Analysts who are responsible for different platform rewards feature areas (Inquiry, Enrollment, Redemption, Accumulation, Maintenance / Adjustment for ThankYou & Global Rewards, et al.).The Rewards Tech Head will lead a team of Business Analysts and engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform loyalty products. You must be responsive, flexible and able to succeed within an open collaborative peer environment.
Candidates must have excellent product and platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience. Candidates will have a demonstrated track record managing all aspects of a successful software or technology product or platform throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition. Candidates should have strong data-driven analytical skills and be able to operate and thrive with partial information and ambiguity and have a track record of building successful teams.
Ideal candidates will have a background in high-throughput, transaction processing platforms; at least 15 years demonstrated work experience, great analytical skills, strong business judgment, superb communication skills, excellent interpersonal skills, and the ability to resolve conflicts and set priorities, and outstanding customer insight, with a significant understanding of financials.
Objectives of the Role
·Develop, gain approval, and execute a data strategy across Brands and Global Data Management, inclusive of platform requirements, analytic tools recommendation and deployment, talent support, and alignment with Citi GCB technology and data priorities
·Reduce data redundancy
·Identify and fill critical business and operational gaps
·Work with the business and Data Governance to establish strong governance routines and processes
·“Operationalize” data for the benefit of Brands between front office and Operations
Skills and Work Activities that support these responsibilities include:
·Identify current activities and determine redundancies/overlap across other areas within or outside of Branded Cards; develop action plan to rationalize/consolidate/shift activities
·Understand critical data processes within and across Branded Cards; identify critical gaps and develop and implement game plan to close
·Work with front and back office partners to establish appropriate governance routines and processes (MCAs) in concert with other Branded Cards governance functions and CBORC
·Work with front office partners to operationalize work product of team – establish transparent routines and processes (e.g., project prioritization, workflow approval processes, testing and validation) designed to effectively deploy resources
·Develop next phase of data management and operations strategy on behalf of Branded Cards, in conjunction with critical partners such as Risk, Marketing, and Operations
·Develop strong, trust-based relationships with critical internal business partners
Bachelor’s degree or equivalent experience
15+ years relevant work experience, including product management experience, including minimum of 5 years of management experience
Experience shaping business strategy for technical products or services
Demonstrated ability to define, prioritize and deliver best in class software service products
Thinks strategically, but stays on top of tactical execution
Capacity to develop, and maintain comprehensive set of business plans and financial models
The ability to succeed in a cross-matrixed organization that relies on building support in other groups
Capacity to adapt to shifting goals and activities. Capacity to manage multiple activities in parallel
Self-starter with the ability to define goals and strategies with minimal management oversight
Willingness to take risks to develop a business in unchartered waters, ambition to build a new reference for the payment industry
Has the innate ability to inspire passion in others, a proven leader
Strong analytical and quantitative skills; Data driven and results-oriented
Must be on-site at least 80% of the time and take an active role as a senior leader at the site
Must have a comprehensive understanding of the financial impact from decisions affecting domain scope, staffing, technology, and calendarization ofdeliverables
A proven track record of leading a visionary strategy to deliver global, company-wide platform services at enterprise large scales
Experience in affecting large culture change
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.