Convergint Technologies Service Coordinator in Sioux Falls, South Dakota
Service CoordinatorLocationSioux Falls, SD (On-Premises)Primary OfficeSioux Falls2201 E. 54th St NorthSioux Falls, SD 57104United StatesDurationFull TimeDesired EducationHigh School / GEDDesired Experience0-3 YearsExperience Requirements:Previous call center, dispatch, or administrative experience preferredExperience in construction industry environment preferredResponsibilities1.Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.2.Creates and dispatches work orders in iCare daily for scheduling of planned maintenance and service.3.Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.4.Completes Service Agreement work orders as required.5.Monitors and follows up on subcontractor pricing; processes and approves invoicing.6.Administers the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.7.Accurately and promptly enters work order purchase orders into Spectrum and processes order.8.Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction.9.Procures Parts/Materials for service work orders.10.Provides Service Quotes to customers with the assistance of the supervisor.11.Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.12.May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. May assist with customer satisfaction surveys.13.Provides Specialists with badging and access to customers sites. Ensures that the specialists have completed all customer specific training. Maintains a log for both.14.Performs other duties and responsibilities as requested or required.SkillsExceptional telephone and personal customer service skills and ability to work under pressureExcellent Microsoft Outlook, Excel, and Word skillsBasic financial knowledge and skillsability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.Solid organizational skills and the ability to handle multiple projects tasks simultaneouslyExcellent attention to detailStrong verbal, written and interpersonal communication skillsStrong flexibility to adapt to changing priorities and direction in a dynamic work environmentShows initiative regularly engages in proactive behavior and looks for opportunitiesStrong ability to facilitate a collaborative working environment for customers and team membersOtherEducation Requirements:Diploma and/or certificate in Business Administration or related office experience requiredDispatch and customer service training preferredConvergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.Employment is contingent upon successful completion of background investigation and pre-employment drug screen.All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.