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Air Methods Corporation VP Customer Experience- North HBS in Sioux Falls, South Dakota

DescriptionJob SummaryProvides leadership and direction to Areas within their assigned Region to achieve Regional financial goals, strategic objectives and Key Performance Indicators (KPIs). Responsible for and collaborates with Territory SVP in the development and implementation of the Region's revenue plan, budget, fleet, communications, customer experience/service, operational goals, safety, and policy/procedure compliance in accordance with Air Methods strategic direction, mission, vision and values. Leads the execution of the strategic initiatives across Region based upon regional needs and overall corporate direction. Champions safety and quality operations which are paramount in all Air Methods operations.Essential Functions and Responsibilities * Accountable for the profitability, and financial performance of the region. Develops and is held accountable for the region's annual operating and capital budget. * Direct and mentor Area Managers holding them accountable to the delivery of services to ensure high levels of quality and business practices which meet and strive to exceed established standards of operations * Maintain strong customer relationships, protocols and standards as well as service level targets * Build and cultivate a strong culture of teammate engagement at all levels within the region* Drive the alignment of regional Area Managers to corporate direction and is accountable for the achievement of operational objectives and KPIs consistent with corporate strategy * Collaborate cross-functionally with Centers or Excellence (COE) peers in Clinical, Maintenance, Safety, Aviation, and Business Development to drive safety, quality and training.* Ensure optimal safety practices, full regulatory compliance, maximum fleet availability and operational readiness.* Responsible for overall talent management, development and succession planning for the region. Regularly evaluates talent and addresses low performing teammates, including termination of low performers. Effectively mentors, coaches, and models appropriate leadership behavior* Collaborates on the regional transport volume plan, addressing same base transport volume * Ensure plans are in place and executed in the event of a significant negative event* Other duties as assignedAdditional Requirements:* Ability to work a flexible schedule, available 24/7 for operational requirements* Percentage of time spent traveling up to 50% or more depending on business needsSubject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies.Supervisory ResponsibilitiesDirectly supervises Area Managers. Carries out Supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.QualificationsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.Education and Experience* Bachelor's degree in Business from four-year college or university; and fifteen years related management experience and/or training; or equivalent combination of education and experience.* Current knowledge of general aviation and clinical regulations that pertain to the Company's business activities and geographical areas of re