Mass Markets CUSTOMER CARE ADVISOR --- Full-Time & Part-Time in Spearfish, South Dakota

POSITION OVERVIEW

Build your skill-sets or start a career with our rapidly expanding team. We need entry-level Customer Care Advisors with a commitment to customer satisfaction, answering calls and providing solutions to customer inquiries. Represent some of the world largest, most recognizable brands as you become a brand ambassador for their products and services. You should be willing to learn on the job, have excellent communication skills, and be highly reliable. Full-time and part-time options with multiple shifts and schedules are available.

This position is located in Spearfish, SD 57783.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

Mass Markets offers a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. Apply sooner rather than later, the best shifts go quick.

POSITION RESPONSIBILITIES

WHAT DOES A CUSTOMER CARE ADVISOR DO?

This position is responsible for receiving customer service requests using the latest contact center technology and customer experience strategy. Raise customer satisfaction and brand awareness as you become a highly trained expert on products, technology, and business process. Interact with hundreds of customers each week, resolving support issues and ensuring best in class customer support. You will become an all-around asset to the team.

Our entry-level Customer Care Advisor are responsible for the following tasks:

  • Support customers, handle requests, provide solutions

  • Thoroughly learn the client’s products and services

  • Maintain existing client relationships with professionalism

  • Utilize technology to complete account management

  • Escalate customer dissatisfaction with managerial team

  • Empathetically resolve issues within first interaction

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

Mass Markets provides all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally always. Experience in customer care, sales, or phone-based roles is a plus but not required.

Other Customer Care Advisors Qualifications Include:

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Must have the ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Effective communication skills

  • Problem-solving and analytical ability

  • Highly reliable

  • Minimum 18 years of age

Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.

Total Rewards Breakdown

Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts

Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)

Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training

Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays

Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options

Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs

Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives

Modern Work Environment Casual Dress Code Relocation Potential

ABOUT US

MASS MARKETS

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

ID2018-2323

Updated Date11/13/2018

DepartmentCustomer Service Representative (CSR)

TypePart-Time and Full-Time

ScheduleFlexible Day, Evening & Weekend Shifts | M-F, S

Wage DescriptionUp to $13.50/hr.* | Base + Bonus | Full Benefits

BonusWeekly

EducationHigh School Diploma/GED

Min. Years Experience0